Front Office Shift Supervisor – Immediate Start

Running the front desk of a boutique guesthouse in Richards Bay means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a boutique guesthouse in Richards Bay. Living nearby, or on a taxi route to it, really helps.

• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Take card pre-authorisations and settle folios at checkout.

• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Matric
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Discounted stays across the group
• Paid system training in the first month
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.