Guest Relations Officer (Resort) – Entry Level

Guests at this airport hotel in Sandton meet you first, so the stay starts at your desk. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Sandton. Relocation is not covered for this one.

• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Service charge share at some properties
• Meals on duty and uniform supplied
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.