Hotel Front Desk Agent (Rotating Shifts) – Permanent

You'll handle check-ins, bookings and questions at a travel agency in Ballito. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Ballito (KwaZulu-Natal). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.

• Clear spoken and written English
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Night-shift allowance
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.