Hotel Front Desk Agent (Rotating Shifts) – Fixed-Term

Guests at this airport hotel in Gqeberha meet you first, so the stay starts at your desk. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Gqeberha-based, with most of your time spent at an airport hotel.

• Manage OTA bookings coming in from online travel channels.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Clear spoken and written English
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Meals on duty and uniform supplied
• Discounted stays across the group
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.