Hotel Front Desk Agent (Rotating Shifts)

Guests at this travel agency in Kempton Park meet you first, so the stay starts at your desk. Expect to be trusted with real work from your first week.

The work is in Kempton Park, Gauteng, so you'll need a reliable way to get there every day.

• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Service charge share at some properties
• Meals on duty and uniform supplied
• Paid system training in the first month
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.