Hotel Front Desk Agent (Rotating Shifts)

At this business hotel in Khayelitsha, you'll turn bookings into happy stays. Expect to be trusted with real work from your first week.

The work is in Khayelitsha, Western Cape, so you'll need a reliable way to get there every day.

• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.

• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• Honest with cash and card payments

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Paid system training in the first month
• Discounted stays across the group
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.