Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of a game lodge in Sandton means calm service and a clean shift balance. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Sandton (Gauteng). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Matric
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Night-shift allowance
• Meals on duty and uniform supplied
• Service charge share at some properties
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.