Hotel Front Desk Agent (Rotating Shifts)

Guests at this game lodge in Sasolburg meet you first, so the stay starts at your desk. It's a practical job: you'll see what you got done before you go home.

This post is Sasolburg-based, with most of your time spent at a game lodge. Weekend work is on a roster, so you won't be on every weekend.

• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.

• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Service charge share at some properties
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.