Inbound Call Centre Agent (UK Campaign)

A good call centre job in Johannesburg CBD gives you training, shifts you can plan around and room to move up. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Johannesburg CBD, Gauteng. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

• Meet daily targets for average handle time, quality score and first-call resolution.
• Troubleshoot routers, fibre connections and app logins step by step.
• Escalate complex complaints to a team leader with clear case notes.
• Answer inbound calls within target and greet callers using the approved script.
• Follow up on open tickets and phone customers back when promised.

• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns

• Previous contact centre or retail customer service experience
• A second language, especially Afrikaans, isiZulu or Portuguese

• Medical aid option after probation
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.