how2apply

Inbound Call Centre Agent (UK Campaign)

How2Apply Talent Network

Kempton Park, Gauteng

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

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Job Description

A good call centre job in Kempton Park gives you training, shifts you can plan around and room to move up. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Kempton Park. Relocation is not covered for this one.

The work, day to day

Log every interaction and outcome in the CRM before taking the next call.
Handle callers with UK, US or Australian accents and time zones.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.

You'll need

No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Clear promotion path to team leader or quality assessor
Medical aid option after probation

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your ID.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Kempton Park; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.