Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this furniture retail branch in Soweto suits you. You don't need to be the loudest person in the room, just the one others can count on.

Home base is a furniture retail branch on the Soweto side of Gauteng. Overtime comes up in peak season and is paid.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.