how2apply

Debt Collector (Legal Book)

How2Apply Talent Network

Vereeniging, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll report in Vereeniging. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What you'll actually do

Answer disputes about balances, interest and fees with a printed statement.
Record reasons for non-payment so the credit team can adjust policy.
Update debtor contact details from tracing searches.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Send written arrangements by SMS or email straight after each call.

You'll need

Target-driven and comfortable with commission
At least 6 months in collections, sales or a call centre
Clear credit and criminal record
Good with numbers, dates and payment calculations
You keep your tone respectful even when the debtor is not
Matric

Nice if you have

Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform
A second South African language

What you get

Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your SA ID or work permit, your Council for Debt Collectors registration, if you have one plus last three payslips showing commission earned.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Vereeniging.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.