Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at an insurance branch in Boksburg, and leave with answers. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an insurance branch in Boksburg. Living nearby, or on a taxi route to it, really helps.

• Do SIM swaps and RICA registrations with proper ID checks.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.

• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.