Client Service Officer (Municipal Pay Point)

This furniture retail branch in Vereeniging needs someone friendly who can fix account problems while the queue moves. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Vereeniging (Gauteng). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.

• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.