Collections Agent (Early Arrears)

Hit your collection targets at this retail credit centre in Germiston and your commission shows it. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Germiston. Relocation is not covered for this one.

• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.