Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this mall cellular store in Vereeniging suits you. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Vereeniging; early starts mean public transport timing matters, so check your route before applying. There's a probation period of three months before the contract is confirmed.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.

• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.