Call Centre Agent (Night Shift, US Market)

A good call centre job in Pretoria East gives you training, shifts you can plan around and room to move up. If you like clear targets and knowing where you stand, this is for you.

Location: Pretoria East, Gauteng. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Reply to emails and live chats within the service-level window.
• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Answer inbound calls within target and greet callers using the approved script.
• Log every interaction and outcome in the CRM before taking the next call.

• You stay calm when a caller is angry
• Matric with a pass in English
• Able to pass a voice and accent assessment
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Medical aid option after probation
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.