Inbound Call Centre Agent (UK Campaign)

A good call centre job in Soweto gives you training, shifts you can plan around and room to move up. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a banking service centre on the Soweto side of Gauteng.

• Attend team huddles and weekly coaching sessions on call recordings.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.
• Reply to emails and live chats within the service-level window.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese

• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.