how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 1 hour ago

Full-time IT & Software

R11 750 – R19 000/month

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Job Description

Tickets come in all day at this call centre campus in Cape Town CBD, and you close them. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

The work, day to day

Troubleshoot Outlook, Teams and OneDrive problems for users
Connect users remotely with a remote support tool to fix issues
Image, set up and hand over new laptops and desktops
Reset passwords and unlock accounts in Active Directory and Entra ID
Write short how-to guides for common user problems
Escalate network and server faults to second or third line with good notes
Install and configure printers, scanners and docking stations

What you need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
At least 1 year of help desk or desktop support (not needed for intern posts)
Code B driver's licence and own car for field posts
Able to log clear, complete ticket notes
Working knowledge of Windows 10 and 11 and Microsoft 365

Extra points for

CompTIA Network+ or Microsoft MD-102 certification
ITIL Foundation

What you get

Clear path to second-line and systems roles
Standby pay for after-hours cover
Company laptop and cellphone

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Cape Town CBD.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.