IT Helpdesk Agent (Night Shift)

Get hands-on support experience at a corporate head office in Mogwase, from password resets to new laptop builds. This role rewards consistency more than flash.

Location: Mogwase, North West. Applicants who already live in the area get looked at first.

• Keep the asset register up to date when equipment moves
• Write short how-to guides for common user problems
• Connect users remotely with a remote support tool to fix issues
• Log, prioritise and update tickets on the service desk system
• Visit branches or sites to fix issues that need hands on the machine
• Image, set up and hand over new laptops and desktops
• Troubleshoot Outlook, Teams and OneDrive problems for users

• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• Travel allowance for field technicians
• Paid certification exams after probation
• Clear path to second-line and systems roles

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.