IT Support Technician (Field Services)

Get hands-on support experience at a group of private schools in Mogwase, from password resets to new laptop builds. If you like clear targets and knowing where you stand, this is for you.

This post is in Mogwase (North West). Please only apply if you can travel there daily.

• Image, set up and hand over new laptops and desktops
• Keep the asset register up to date when equipment moves
• Connect users remotely with a remote support tool to fix issues
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Install and configure printers, scanners and docking stations
• Replace faulty hardware and log warranty claims with suppliers

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Patient and friendly with non-technical users

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Travel allowance for field technicians
• Paid certification exams after probation

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.