IT Helpdesk Agent (Night Shift) – Entry Level

You'll be the person who fixes it when laptops, printers and logins break at a group of private schools in Secunda. Expect to be trusted with real work from your first week.

Home base is a group of private schools on the Secunda side of Mpumalanga.

• Replace faulty hardware and log warranty claims with suppliers
• Connect users remotely with a remote support tool to fix issues
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes
• Visit branches or sites to fix issues that need hands on the machine
• Install and configure printers, scanners and docking stations

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Able to log clear, complete ticket notes

• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Company laptop and cellphone
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.