IT Helpdesk Agent (Night Shift)

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Worcester. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Worcester; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Visit branches or sites to fix issues that need hands on the machine
• Connect users remotely with a remote support tool to fix issues
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Image, set up and hand over new laptops and desktops
• Keep the asset register up to date when equipment moves

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users

• Experience with Intune or SCCM for device management
• ITIL Foundation

• Paid certification exams after probation
• Clear path to second-line and systems roles
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.