IT Intern (Support Desk)

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in eMalahleni. If you like clear targets and knowing where you stand, this is for you.

This post is in eMalahleni (Mpumalanga). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

• Log, prioritise and update tickets on the service desk system
• Install and configure printers, scanners and docking stations
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Image, set up and hand over new laptops and desktops
• Visit branches or sites to fix issues that need hands on the machine

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Code B driver's licence and own car for field posts

• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification
• Experience with Intune or SCCM for device management

• Standby pay for after-hours cover
• Company laptop and cellphone
• Paid certification exams after probation

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.