IT Intern (Support Desk) – Entry Level

Get hands-on support experience at a group of private schools in Pietermaritzburg, from password resets to new laptop builds. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Pietermaritzburg; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Keep the asset register up to date when equipment moves
• Replace faulty hardware and log warranty claims with suppliers
• Escalate network and server faults to second or third line with good notes
• Image, set up and hand over new laptops and desktops
• Visit branches or sites to fix issues that need hands on the machine
• Install and configure printers, scanners and docking stations

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users

• Experience supporting point-of-sale or medical devices
• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Travel allowance for field technicians
• Clear path to second-line and systems roles

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• Describe the size of the environment you supported, such as "400 users across 6 branches".