IT Intern (Support Desk)

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Pinetown. Bring a calm head on busy days and you'll be fine.

Home base is a call centre campus on the Pinetown side of KwaZulu-Natal.

• Troubleshoot Outlook, Teams and OneDrive problems for users
• Visit branches or sites to fix issues that need hands on the machine
• Escalate network and server faults to second or third line with good notes
• Connect users remotely with a remote support tool to fix issues
• Write short how-to guides for common user problems
• Install and configure printers, scanners and docking stations

• Code B driver's licence and own car for field posts
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Able to log clear, complete ticket notes

• Experience with Intune or SCCM for device management
• ITIL Foundation

• Standby pay for after-hours cover
• Paid certification exams after probation
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.