IT Intern (Support Desk)

Tickets come in all day at this call centre campus in Randburg, and you close them. It's a practical job: you'll see what you got done before you go home.

You'll report in Randburg. Relocation is not covered for this one.

• Replace faulty hardware and log warranty claims with suppliers
• Write short how-to guides for common user problems
• Install and configure printers, scanners and docking stations
• Log, prioritise and update tickets on the service desk system
• Connect users remotely with a remote support tool to fix issues

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts

• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification

• Travel allowance for field technicians
• Clear path to second-line and systems roles
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.