IT Intern (Support Desk)

Get hands-on support experience at a managed IT services provider in Soweto, from password resets to new laptop builds. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Soweto, Gauteng, so you'll need a reliable way to get there every day.

• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Image, set up and hand over new laptops and desktops
• Connect users remotely with a remote support tool to fix issues
• Troubleshoot Outlook, Teams and OneDrive problems for users

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes
• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• ITIL Foundation
• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification

• Travel allowance for field technicians
• Paid certification exams after probation
• Clear path to second-line and systems roles
• Company laptop and cellphone

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.