IT Intern (Support Desk)

A group of private schools in Umlazi needs a calm tech who can help frustrated users get back to work. Bring a calm head on busy days and you'll be fine.

You'll report in Umlazi. Relocation is not covered for this one.

• Escalate network and server faults to second or third line with good notes
• Connect users remotely with a remote support tool to fix issues
• Install and configure printers, scanners and docking stations
• Image, set up and hand over new laptops and desktops
• Write short how-to guides for common user problems

• Code B driver's licence and own car for field posts
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users

• Experience supporting point-of-sale or medical devices
• Experience with Intune or SCCM for device management

• Company laptop and cellphone
• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Paid certification exams after probation

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.