IT Service Desk Agent (First Line)

Get hands-on support experience at a call centre campus in Fourways, from password resets to new laptop builds. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Fourways, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Write short how-to guides for common user problems
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Install and configure printers, scanners and docking stations
• Visit branches or sites to fix issues that need hands on the machine
• Replace faulty hardware and log warranty claims with suppliers
• Image, set up and hand over new laptops and desktops
• Keep the asset register up to date when equipment moves

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users

• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification
• Experience with Intune or SCCM for device management

• Paid certification exams after probation
• Clear path to second-line and systems roles
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• Describe the size of the environment you supported, such as "400 users across 6 branches".