how2apply

IT Service Desk Agent (First Line) – Entry Level

How2Apply Talent Network

Mamelodi, Gauteng

Full-time

Posted 5 hours ago

Full-time IT & Software

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Job Description

A group of private schools in Mamelodi needs a calm tech who can help frustrated users get back to work. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a group of private schools in Mamelodi. Living nearby, or on a taxi route to it, really helps.

What your day looks like

Install and configure printers, scanners and docking stations
Escalate network and server faults to second or third line with good notes
Image, set up and hand over new laptops and desktops
Troubleshoot Outlook, Teams and OneDrive problems for users
Reset passwords and unlock accounts in Active Directory and Entra ID
Connect users remotely with a remote support tool to fix issues
Keep the asset register up to date when equipment moves

What you need

At least 1 year of help desk or desktop support (not needed for intern posts)
Working knowledge of Windows 10 and 11 and Microsoft 365
Able to log clear, complete ticket notes
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

What's in it for you

Company laptop and cellphone
Travel allowance for field technicians
Paid certification exams after probation

How to apply for this job

Make sure the role, the hours and working in Mamelodi really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Mamelodi; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Describe the size of the environment you supported, such as "400 users across 6 branches".
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.