IT Service Desk Agent (First Line)

Get hands-on support experience at a managed IT services provider in Pinetown, from password resets to new laptop builds. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Pinetown. Relocation is not covered for this one.

• Visit branches or sites to fix issues that need hands on the machine
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Keep the asset register up to date when equipment moves
• Install and configure printers, scanners and docking stations
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Write short how-to guides for common user problems

• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)

• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification
• Experience with Intune or SCCM for device management

• Travel allowance for field technicians
• Paid certification exams after probation
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.