IT Support Technician (Field Services)

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Vanderbijlpark. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a call centre campus in Vanderbijlpark. Living nearby, or on a taxi route to it, really helps. There's a probation period of three months before the contract is confirmed.

• Visit branches or sites to fix issues that need hands on the machine
• Connect users remotely with a remote support tool to fix issues
• Write short how-to guides for common user problems
• Install and configure printers, scanners and docking stations
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Patient and friendly with non-technical users
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• Company laptop and cellphone
• Paid certification exams after probation
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.