Junior IT Technician (Schools)

Tickets come in all day at this call centre campus in George, and you close them. It's the kind of job where doing the basics well every day gets you noticed.

Location: George, Western Cape. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

• Write short how-to guides for common user problems
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes
• Install and configure printers, scanners and docking stations

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts
• Able to log clear, complete ticket notes

• Experience supporting point-of-sale or medical devices
• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Paid certification exams after probation
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.