Junior IT Technician (Schools)

A call centre campus in Harrismith needs a calm tech who can help frustrated users get back to work. Bring a calm head on busy days and you'll be fine.

You'll report in Harrismith. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Escalate network and server faults to second or third line with good notes
• Log, prioritise and update tickets on the service desk system
• Connect users remotely with a remote support tool to fix issues
• Visit branches or sites to fix issues that need hands on the machine
• Write short how-to guides for common user problems
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Reset passwords and unlock accounts in Active Directory and Entra ID

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes
• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users

• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.