Junior IT Technician (Schools)

Tickets come in all day at this call centre campus in Midrand, and you close them. Bring a calm head on busy days and you'll be fine.

Home base is a call centre campus on the Midrand side of Gauteng.

• Log, prioritise and update tickets on the service desk system
• Install and configure printers, scanners and docking stations
• Visit branches or sites to fix issues that need hands on the machine
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Write short how-to guides for common user problems
• Keep the asset register up to date when equipment moves
• Image, set up and hand over new laptops and desktops

• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts

• Clear path to second-line and systems roles
• Standby pay for after-hours cover
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.