Junior IT Technician (Schools) – Entry Level

Tickets come in all day at this corporate head office in Tzaneen, and you close them. Bring a calm head on busy days and you'll be fine.

Home base is a corporate head office on the Tzaneen side of Limpopo. Start is planned for the beginning of next month.

• Connect users remotely with a remote support tool to fix issues
• Replace faulty hardware and log warranty claims with suppliers
• Write short how-to guides for common user problems
• Visit branches or sites to fix issues that need hands on the machine
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users

• ITIL Foundation
• Experience supporting point-of-sale or medical devices

• Travel allowance for field technicians
• Standby pay for after-hours cover
• Paid certification exams after probation
• Company laptop and cellphone

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.