how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Bellville, Western Cape

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this insurance claims contact centre in Bellville when something has gone wrong, and your job is to put it right. Bring a calm head on busy days and you'll be fine.

Location: Bellville, Western Cape. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

What you'll actually do

Attend team huddles and weekly coaching sessions on call recordings.
Reply to emails and live chats within the service-level window.
Meet daily targets for average handle time, quality score and first-call resolution.
Troubleshoot routers, fibre connections and app logins step by step.
Answer inbound calls within target and greet callers using the approved script.

What you need

Basic computer skills: Windows, email and working across a few screens
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
You stay calm when a caller is angry

What's in it for you

Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live

Applying, step by step

Make sure the role, the hours and working in Bellville really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your ID, proof of residence for the background check plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Bellville; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.