Live Chat & Email Support Agent

You'll take customer calls and chats at a banking service centre in Epping, sorting problems on the first contact. You don't need to be the loudest person in the room, just the one others can count on.

Home base is a banking service centre on the Epping side of Western Cape. Overtime comes up in peak season and is paid.

• Follow up on open tickets and phone customers back when promised.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.
• Troubleshoot routers, fibre connections and app logins step by step.
• Log every interaction and outcome in the CRM before taking the next call.
• Reply to emails and live chats within the service-level window.

• Able to pass a voice and accent assessment
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English
• No criminal record, as most clients run a background check

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience

• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.