how2apply

Live Chat & Email Support Agent – Fixed-Term

How2Apply Talent Network

Johannesburg CBD, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R7 500 – R10 250/month

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Job Description

Customers phone this online retail help desk in Johannesburg CBD when something has gone wrong, and your job is to put it right. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Johannesburg CBD, Gauteng, so you'll need a reliable way to get there every day.

What your day looks like

Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.
Follow up on open tickets and phone customers back when promised.
Process address changes, refunds and cancellations on the billing system.
Escalate complex complaints to a team leader with clear case notes.

Must-haves

Clear, neutral spoken English and good typing speed (around 30 wpm)
Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns

Helpful, not essential

Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation

How to apply for this job

Make sure the role, the hours and working in Johannesburg CBD really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, proof of residence for the background check plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Johannesburg CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.