how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Johannesburg CBD, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R7 000 – R9 250/month

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Job Description

Headset on, systems open: this telecoms support centre in Johannesburg CBD needs agents who stay patient on the hundredth call. It's the kind of job where doing the basics well every day gets you noticed.

Home base is a telecoms support centre on the Johannesburg CBD side of Gauteng.

What your day looks like

Process address changes, refunds and cancellations on the billing system.
Troubleshoot routers, fibre connections and app logins step by step.
Attend team huddles and weekly coaching sessions on call recordings.
Follow up on open tickets and phone customers back when promised.
Verify caller identity before sharing any account details, as POPIA requires.
Log every interaction and outcome in the CRM before taking the next call.
Reply to emails and live chats within the service-level window.

What you need

Clear, neutral spoken English and good typing speed (around 30 wpm)
Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What you get

Monthly performance bonus linked to quality and attendance
Medical aid option after probation
Clear promotion path to team leader or quality assessor
Paid training for 2 to 4 weeks before you go live

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: proof of residence for the background check plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Johannesburg CBD.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.