Live Chat & Email Support Agent

Headset on, systems open: this insurance claims contact centre in Midrand needs agents who stay patient on the hundredth call. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Midrand, Gauteng. Applicants who already live in the area get looked at first.

• Escalate complex complaints to a team leader with clear case notes.
• Attend team huddles and weekly coaching sessions on call recordings.
• Process address changes, refunds and cancellations on the billing system.
• Verify caller identity before sharing any account details, as POPIA requires.
• Answer inbound calls within target and greet callers using the approved script.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Basic computer skills: Windows, email and working across a few screens

• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.