Live Chat & Email Support Agent

You'll take customer calls and chats at an international outsourcing contact centre in Mossel Bay, sorting problems on the first contact. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Mossel Bay; early starts mean public transport timing matters, so check your route before applying.

• Meet daily targets for average handle time, quality score and first-call resolution.
• Attend team huddles and weekly coaching sessions on call recordings.
• Reply to emails and live chats within the service-level window.
• Escalate complex complaints to a team leader with clear case notes.
• Handle callers with UK, US or Australian accents and time zones.
• Answer inbound calls within target and greet callers using the approved script.

• Basic computer skills: Windows, email and working across a few screens
• Matric with a pass in English
• Able to pass a voice and accent assessment
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• No criminal record, as most clients run a background check

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor
• Monthly performance bonus linked to quality and attendance

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.