how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Mthatha, Eastern Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an international outsourcing contact centre in Mthatha, sorting problems on the first contact. It's the kind of job where doing the basics well every day gets you noticed.

You'll report in Mthatha. Relocation is not covered for this one.

What your day looks like

Attend team huddles and weekly coaching sessions on call recordings.
Follow up on open tickets and phone customers back when promised.
Reply to emails and live chats within the service-level window.
Verify caller identity before sharing any account details, as POPIA requires.
Meet daily targets for average handle time, quality score and first-call resolution.

What you need

You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens

Extra points for

A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

What you get

Medical aid option after probation
Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: a CV with a working cellphone number and email address plus certified copy of your matric certificate.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Mthatha; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.