Bilingual Call Centre Agent (Afrikaans/English)

Customers phone this telecoms support centre in East London when something has gone wrong, and your job is to put it right. Expect to be trusted with real work from your first week.

This post is East London-based, with most of your time spent at a telecoms support centre.

• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Follow up on open tickets and phone customers back when promised.
• Reply to emails and live chats within the service-level window.
• Log every interaction and outcome in the CRM before taking the next call.

• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns

• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.