Service Desk Consultant (Furniture Store)

This private clinic front desk in Gqeberha needs someone friendly who can fix account problems while the queue moves. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Gqeberha (Eastern Cape). Please only apply if you can travel there daily.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.

• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.