how2apply

Inbound Call Centre Agent (UK Campaign) – Permanent

How2Apply Talent Network

East London, Eastern Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

A good call centre job in East London gives you training, shifts you can plan around and room to move up. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: East London, Eastern Cape. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

What your day looks like

Verify caller identity before sharing any account details, as POPIA requires.
Log every interaction and outcome in the CRM before taking the next call.
Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Answer inbound calls within target and greet callers using the approved script.

Must-haves

Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check
Matric with a pass in English
Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)

Extra points for

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese

What's in it for you

Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts

How to apply for this job

Make sure the role, the hours and working in East London really suit you before you apply.
Keep copies of these ready to send: certified copy of your ID, a CV with a working cellphone number and email address plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around East London.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.