how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Richards Bay, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this insurance claims contact centre in Richards Bay when something has gone wrong, and your job is to put it right. This role rewards consistency more than flash.

This post is Richards Bay-based, with most of your time spent at an insurance claims contact centre. Start is planned for the beginning of next month.

What you'll actually do

Answer inbound calls within target and greet callers using the approved script.
Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Troubleshoot routers, fibre connections and app logins step by step.
Attend team huddles and weekly coaching sessions on call recordings.
Log every interaction and outcome in the CRM before taking the next call.
Escalate complex complaints to a team leader with clear case notes.

Must-haves

You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
Basic computer skills: Windows, email and working across a few screens

On offer

Company transport home after night shifts
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live

Applying, step by step

Make sure the role, the hours and working in Richards Bay really suit you before you apply.
Keep copies of these ready to send: a CV with a working cellphone number and email address plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Richards Bay; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.