Lodge Reception & Bookings Coordinator – Entry Level

You'll handle check-ins, bookings and questions at a beach resort in Bellville. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Bellville; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Discounted stays across the group
• Service charge share at some properties
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.