Lodge Reception & Bookings Coordinator – Fixed-Term

Guests at this boutique guesthouse in Brakpan meet you first, so the stay starts at your desk. Bring a calm head on busy days and you'll be fine.

Location: Brakpan, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Matric
• Confident on a computer and quick to learn a property system

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Service charge share at some properties
• Night-shift allowance
• Meals on duty and uniform supplied
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.